Privacy Policy
Your privacy matters to us. Learn how we protect and handle your personal information.
Our Commitment to Your Privacy
At promoflowx Ltd, we are committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data. This Privacy Policy explains our practices regarding your privacy when you use our website and services.
We believe that privacy is a fundamental right, and we have implemented comprehensive measures to ensure that your personal information is handled in a safe and responsible manner. This policy applies to all users of our website and services, regardless of location.
Last Updated: January 2025
We regularly review and update this policy to reflect changes in our practices and applicable laws.
What Information We Collect
We collect various types of information to provide and improve our services to you. The information we collect falls into several categories:
Personal Information
Information that can identify you personally, including your name, email address, phone number, and billing information when you provide it to us.
- • Name and contact details
- • Email address
- • Phone number
- • Postal address
Usage Data
Information about how you use our website and services, including pages visited, time spent, and features used.
- • Pages you visit
- • Time spent on pages
- • Click-through rates
- • Feature usage
Technical Data
Information about your device and internet connection, including IP address, browser type, and operating system.
- • IP address
- • Browser type
- • Operating system
- • Device identifiers
How We Collect Information
Direct Collection
- When you fill out forms on our website
- When you create an account or profile
- When you make purchases or transactions
- When you contact us for support
Automatic Collection
- Through cookies and similar technologies
- Server logs and analytics
- Third-party integrations
- Social media interactions
How We Use Your Information
We use the information we collect for various purposes, all aimed at providing you with better services and improving your experience with promoflowx. Our use of your information is always guided by legitimate business interests and your consent where required.
Service Provision
To provide, maintain, and improve our services, including processing transactions and responding to your requests.
Communication
To communicate with you about our services, send important updates, and respond to your inquiries and support requests.
Personalization
To personalize your experience and provide content and features that are most relevant to your interests and preferences.
Analytics and Research
To analyze usage patterns, improve our services, conduct research, and develop new features and offerings.
Legal Basis for Processing
Consent
When you explicitly agree to our processing of your personal data for specific purposes.
Contract Performance
When processing is necessary for the performance of a contract with you or to take steps at your request.
Legitimate Interest
When processing is necessary for our legitimate interests, balanced against your rights and freedoms.
Legal Obligation
When we need to process your data to comply with legal obligations.
Information Sharing and Disclosure
We understand the importance of protecting your personal information and limit sharing to specific circumstances where it is necessary for our services or required by law.
We Do Not Sell
We never sell, rent, or trade your personal information to third parties for their marketing purposes.
Limited Sharing
We only share information when necessary to provide our services or when required by law with strict safeguards.
Strict Controls
All third parties are bound by strict confidentiality agreements and data protection obligations.
When We May Share Your Information
Service Providers
We may share information with trusted third-party service providers who assist us in operating our website, conducting business, or serving users. These providers are bound by strict confidentiality agreements and are prohibited from using your information for any other purpose.
- • Payment processing services
- • Cloud hosting and storage providers
- • Customer support platforms
- • Analytics and marketing tools
Legal Requirements
We may disclose your information when required by law, legal process, or government request, or to protect our rights, property, or safety, or that of our users or others.
- • Court orders or subpoenas
- • Regulatory investigations
- • Fraud prevention
- • Security investigations
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, with notice provided to you.
- • Merger or acquisition
- • Asset sale
- • Bankruptcy proceedings
- • Corporate restructuring
Your Rights and Choices
We believe you should have control over your personal information. Depending on your location, you may have certain rights regarding your personal data that we are committed to respecting and facilitating.
Access and Portability
Request a copy of the personal data we hold about you and receive it in a structured, commonly used format.
Correction and Updates
Request correction of inaccurate or incomplete personal information in our records.
Deletion (Right to be Forgotten)
Request deletion of your personal information in certain circumstances, subject to legal and contractual obligations.
Restriction of Processing
Request limitation of how we process your personal information in certain circumstances.
Objection
Object to processing of your personal information for direct marketing or legitimate interests purposes.
Exercising Your Rights
To exercise any of these rights, please contact us using the information provided below. We will respond to your request within the timeframes required by applicable law.
Response Time: Within 30 days (may be extended in complex cases)
Identity Verification: We may request verification of your identity
Fees: Generally free, except for excessive or unfounded requests
Marketing Preferences
You have control over marketing communications from us:
Data Security and Protection
We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Technical Safeguards
Advanced encryption, secure servers, and regular security audits protect your data.
- • SSL/TLS encryption
- • Secure data centers
- • Regular vulnerability testing
Access Controls
Strict access controls ensure only authorized personnel can access your information.
- • Role-based permissions
- • Multi-factor authentication
- • Employee background checks
Monitoring and Response
24/7 monitoring and incident response procedures protect against security threats.
- • Real-time threat detection
- • Incident response team
- • Regular security updates
Security Measures in Detail
Data Encryption
All sensitive data is encrypted both in transit and at rest using industry-standard encryption protocols.
- • AES-256 encryption for stored data
- • TLS 1.3 for data transmission
- • End-to-end encryption where applicable
- • Secure key management systems
Infrastructure Security
Our infrastructure is designed with security as a priority, including network segmentation and regular audits.
- • Firewalls and intrusion detection
- • Regular security assessments
- • Secure cloud infrastructure
- • Backup and disaster recovery
Security Incident Notification
In the unlikely event of a data breach affecting your personal information, we will notify you and relevant authorities as required by law, typically within 72 hours of discovery.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. You have control over these technologies.
What Are Cookies?
Small text files stored on your device that help websites remember your preferences and improve your experience.
Your Control
You can manage cookie preferences through your browser settings or our cookie preference center.
Types of Cookies We Use
Essential Cookies
Required for basic website functionality, cannot be disabled.
- • Login authentication
- • Shopping cart functionality
- • Security features
Performance Cookies
Help us understand how visitors interact with our website.
- • Google Analytics
- • Page load times
- • User behavior analysis
Functional Cookies
Remember your preferences and enhance your experience.
- • Language preferences
- • Theme settings
- • Regional settings
Marketing Cookies
Used to deliver relevant advertisements and track campaign performance.
- • Google Ads
- • Social media pixels
- • Remarketing campaigns
Managing Your Cookie Preferences
Browser Settings
Most browsers allow you to control cookies through their settings preferences. You can typically find these options in the 'Settings' or 'Preferences' menu.
- • Chrome: Settings > Privacy and Security
- • Firefox: Preferences > Privacy & Security
- • Safari: Preferences > Privacy
- • Edge: Settings > Privacy and Security
Our Cookie Settings
Use our cookie preference center to customize your settings for our website.
Third-Party Analytics and Marketing
Analytics Services
We use third-party analytics services to understand how our website is used and to improve user experience.
Marketing Platforms
We use marketing platforms to deliver relevant content and measure the effectiveness of our campaigns.
Note: You can opt out of interest-based advertising through the Digital Advertising Alliance or industry opt-out tools available in your region.
International Data Transfers
As a global company, we may transfer your personal information to countries outside your residence for processing and storage, always with appropriate safeguards in place.
Our Global Operations
promoflowx Ltd operates globally and uses cloud service providers and data centers located in various countries to provide our services efficiently and reliably.
Primary Data Centers
European Union, United States, and Asia-Pacific regions with full redundancy and backup systems.
Adequacy Decisions
We prioritize transfers to countries with adequate data protection laws or use approved safeguards.
Legal Safeguards
All international transfers are protected by Standard Contractual Clauses or other approved mechanisms.
Standard Contractual Clauses
EU-approved contractual safeguards for international data transfers to ensure equivalent protection.
Certification Programs
Participation in recognized international certification programs and privacy frameworks.
Vendor Management
Rigorous vetting and ongoing monitoring of third-party service providers for data protection compliance.
Your Rights Regarding International Transfers
Information and Transparency
- We provide clear information about where your data is processed
- Details on safeguards for international transfers
- Contact information for data protection inquiries
Control and Opt-Out
- Request information about data recipients
- Object to transfers in certain circumstances
- Withdraw consent where applicable
Contact Us
If you have any questions about this Privacy Policy or our data practices, please don't hesitate to contact us.
Get in Touch
Office Address
123 King William Street
London EC4N 7BP
United Kingdom
Phone
+44 20 7946 0958Business Hours
Monday-Friday: 9:00 AM - 6:00 PM (GMT)
Data Protection Officer
For specific privacy concerns or data protection matters, you can also contact our Data Protection Officer directly.
When to Contact Us:
- Questions about this Privacy Policy
- Request to exercise your privacy rights
- Report a data protection concern
- Consent withdrawal requests
- Data breach reports
Quick Links
Policy Updates and Effective Date
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes.
How We Notify You of Changes
Website Notice
Prominent notice on our website homepage for significant changes.
Email Notification
Direct email notification to registered users about policy updates.
Effective Date
Clear indication of when changes become effective at the top of the policy.
Your Continued Use
By continuing to use our website and services after any changes to this Privacy Policy, you acknowledge and accept the updated policy terms.
Important Notice
If you disagree with any changes to this policy, you should discontinue use of our services. Your continued use after changes indicates acceptance of the new terms.
You can also:
- Contact us to discuss specific concerns
- Request deletion of your account and data
- Withdraw consent for certain processing activities
- Exercise your data portability rights
Effective Date
This Privacy Policy is effective as of the date above and governs our collection, use, and disclosure of your personal information.